Frequently asked questions (FAQ)
1) Where is my parcel?
After you have placed your order, it takes on average 1-3 working days (Mon-Fri) for your order to be processed and 3-9 working days (Mon-Fri) for it to be delivered. If these deadlines have passed and your package has not yet arrived, please contact our customer service.
2) Where can I find my track & trace code?
As soon as your order has been shipped, you will automatically receive a track & trace code by e-mail. Also check your spam folder, because sometimes our emails end up there. Please note that it may take some time for the Track & Trace link to become active.
3) How can I track the progress of my order?
You can track the progress of your order using the Track & Trace number that you received by email. Enter the Track & Trace number on our Track & Trace page to view the status of your delivery.
4) I am not satisfied with my parcel.
You can find information about returning your parcel in our returns and refunds policy.
If you still haven't found an answer to your question, please feel free to contact us at info@alvesh.com.
Thank you for your interest in Alvesh!
After you have placed your order, it takes on average 1-3 working days (Mon-Fri) for your order to be processed and 3-9 working days (Mon-Fri) for it to be delivered. If these deadlines have passed and your package has not yet arrived, please contact our customer service.
2) Where can I find my track & trace code?
As soon as your order has been shipped, you will automatically receive a track & trace code by e-mail. Also check your spam folder, because sometimes our emails end up there. Please note that it may take some time for the Track & Trace link to become active.
3) How can I track the progress of my order?
You can track the progress of your order using the Track & Trace number that you received by email. Enter the Track & Trace number on our Track & Trace page to view the status of your delivery.
4) I am not satisfied with my parcel.
You can find information about returning your parcel in our returns and refunds policy.
If you still haven't found an answer to your question, please feel free to contact us at info@alvesh.com.
Thank you for your interest in Alvesh!